Shortcuts underutilization is the main productivity killer in Zendesk Chat. With optimized shortcuts usage you can increase your CS productivity by up to 30% – and drive CSAT and sales growth as a result.

Pythia levels up the productivity of your Zendesk agents and managers with better shortcuts usage and management. Pythia works perfectly with multiple departments and tags.

Looking for an advanced macros management tool? Check Advanced Macros by Pythia.

Looking for an advanced macros usage reporting tool? Explore our Macros Reporting for Zendesk.

Looking for an automatic ticket triage tool? Check Ticket Classifier by Pythia.

Key benefits

• Level up customer support capacity (Agents Productivity KPIs).
• Boost customer support speed (First Reply Time and Average Handling Time).
• Improve customer support quality (Customer Satisfaction, NPS®️).

Features for CS Agents

• Powerful shortcuts search: powerful search by text of titles and comments.
• Smart Reply Suggestions: instant, high-relevant shortcuts suggestions.
• Shortcut preview: quickly preview shortcut text in one click.
• Instant Submit: immediately send shortcut skipping Apply action.
• Search prefiltering: set up tags to instantly prefilter search results.

Features for Zendesk and CS managers

• Manage Reply Suggestions: include/exclude shortcuts to be suggested in the app.
• Shortcuts Usage Reporting: trends over time for brands, departments and agents level (custom pricing applies).

Getting started

• Enjoy free 14-day trial to evaluate Pythia's value for your team.
• Setup takes up to 5 minutes: install, register and use!