Every order inquiry, return request, and "where's my package?" ticket is pulling your support team away from the work that actually grows revenue.

Your ecommerce operation runs on Zendesk. But as order volume scales, so does the flood of repetitive tickets that eat into margins and burn out agents. You've looked at AI solutions before -- but the last thing you need is another project to configure, train, and manage on top of everything else.

What if someone just handled it for you?

Adelante: A Done-For-You AI Support Agent for Ecommerce Teams on Zendesk

We build, train, and run your AI support agent end-to-end -- so you get results, not another project to manage.

Our AI agent plugs directly into your Zendesk and your ecommerce platform -- Shopify, WooCommerce, or Magento -- and starts resolving real customer conversations from day one. Order tracking, returns and exchanges, coupon inquiries, delivery issues, subscription management -- across email, chat, and social messaging, in multiple languages.

No setup fees. No dev work on your end. No six-month implementation.

Who is this for?

Are you spending agent hours on repetitive order and shipping questions that could be handled automatically?

Is your team stretched thin during peak seasons -- and you can't justify hiring just to cover the volume spikes?

Do you want an AI agent that actually works your ecommerce workflows inside Zendesk, not a chatbot that deflects customers into dead ends?

If any of this sounds familiar, we built this for you.

Trusted by ecommerce and operations leaders:

Uri Ironi, VP (B2B Projects), HTZone

HTZone deployed our solution to slash manual ticket responses by 66%:

"From the first meeting, it was clear to us that we were dealing with a very different company from those we'd already tried in the past. Adelante came up with so many ideas at the meeting that we didn't even know were possible."

"Adelante knows Zendesk inside-out and can take a customer's vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn't let us do out of the box."

How It Works

• Support Automation: The AI agent handles your real ecommerce workflows -- order status, returns, exchanges, refund processing, shipping updates, coupon questions, and subscription changes -- resolving tickets without human involvement.

• Sales Built In: Beyond support, the agent drives revenue through product discovery, intelligent recommendations based on customer preferences and inventory, and proactive follow-ups that guide purchase completion.

• Human-in-the-Loop: When a conversation requires a personal touch, the agent pauses and hands over to your team with full context. No customer gets stuck. No nuance gets lost.

• Continuous Improvement: Our team reviews conversations and satisfaction metrics, identifies gaps, and learns from every handover -- so the agent gets sharper over time without you lifting a finger.

• Multi-Channel, Multi-Language: One agent covering email, chat, and social messaging across languages -- 24/7.

Security That Meets Enterprise Standards

Your customer data -- order histories, payment details, personal information -- demands the highest level of protection. Here's how we ensure it:

SOC2 Certified: We maintain robust policies and procedures to manage risk and safeguard your data at every level.

GDPR and HIPAA Compliant: Our solutions handle personal data lawfully, protecting both you and your customers' privacy rights.

Secure OAuth2 Integrations: Our AI agent connects to your Zendesk through secured OAuth2 integrations, providing access with granular scopes without compromising user credentials.

Secure Hosting: All applications are hosted in AWS data centers certified as ISO27001 and SOC2 compliant.

Regular Security Audits: We conduct frequent security assessments and vulnerability scans to proactively identify and mitigate potential risks.

Data Minimization: We collect only the data necessary for the agent to function and retain it only as long as needed -- reducing risk and following data protection best practices.

Full Transparency: We're happy to provide detailed information about our data practices or enter into NDAs to give you peace of mind.

Who We Are

Adelante is a team of Zendesk and ecommerce CX experts led by Tamir Bashkin. We spent years implementing Zendesk for customers before building our own AI agent -- so we understand what ecommerce support actually looks like from the inside.

Stop losing margin to manual ticket handling. Get a fully managed AI agent working your Zendesk -- securely and efficiently with Adelante.