At Deloitte Digital, we bring things together to create great impact. We combine the discipline of Deloitte with the power of creativity.

Based within Deloitte’s Malta Technology & Transformation practice, we connect people, ideas, technology, and capabilities in innovative ways to create new solutions to some of the world's biggest problems.

Who we are:

In a world where customer expectations constantly evolve, we envision, actualise, and scale customisable long-term solutions that empower our clients across industries to forge meaningful, lasting connections with their workforce, customers, and global community.

Whether you are new or an existing Zendesk customer, we can help you make the most out of your Zendesk implementation. Our team of consultants and developers are fully qualified, certified and trained to handle your implementation and migration projects as well as guide you in setting up your customer support team for success.

If you have been using Zendesk for a while and need to ensure you are using Zendesk to its full potential, contact us for an audit and we will tell you which new product features you are not using and which process improvements can be achieved to optimize your customer service. Thanks to our Zendesk tune-up program, we will review your Zendesk implementation and highlight areas of concern or further opportunity, whilst providing actionable advice on how to resolve any issues before they impact your business.

What differentiates us:

Customer & Commercial StrategyWe partner with businesses to define forward-looking digital strategies, develop customer-centric business models, and align commercial objectives with long-term growth.

Creative & Experience DesignOur team creates intuitive, engaging digital experiences – from mobile apps and web platforms to brand design and service journeys.

Technology & OperationsWe help clients leverage technology to optimise operations, enhance systems, and scale processes. This includes CRM, workflow automation, and cloud-native architectures.

Customer Data & AnalyticsUsing data-driven insights, predictive analytics, and AI, we deliver tailored solutions to drive customer engagement, personalisation, and business intelligence.

Advertising, Marketing & SalesOur team activates brands through performance marketing, full-funnel customer acquisition, and next-generation sales enablement.

Service & Digital CommerceFrom e-commerce platforms to omnichannel service, we reimagine how customers buy, connect, and engage across digital touchpoints.