Netwrix Platform Governance makes heavily customized enterprise software easier to manage, with industry-leading, award-winning tools for system documentation, impact analysis, change management, deployment and compliance. With it, everything from changing a customization to preparing for an audit can be simple and stress-free.

Key features:

2.Group configuration. Create approval groups that can separate requesters from approvers

1. Tickets can be approved in Zendesk using our approval feature

2. Automated reconciliation of tickets in Zendesk and changes in NetSuite

3. Ability to pull customizations into Zendesk as the scope of changes

4. Specify Bundle ID as the scope of change

5. Automated Impact Analysis

6. Ability to synchronize with desired NetSuite account

Our Netwrix Platform Governance integration for Zendesk helps customers to push Zendesk tickets into NetSuite as Netwrix Platform Governance Change Request, enabling easy management of changes, seamless tracking of compliant changes and automate the reconciliation of change logs during audit.

Data Disclosure

This application collects and processes the following data to provide its functionality:

Data Collected:- Zendesk ticket information (ticket ID, subject, description, status, and associated metadata)- User information (agent names, email addresses, and group memberships within Zendesk)- NetSuite account credentials (Account ID, Consumer Key, Consumer Secret, Token ID, Token Secret) for authentication purposes- Change request data synchronized between Zendesk and NetSuite

How We Handle Your Data:- Secure Transmission: All data transmitted between Zendesk, our integration service, and NetSuite is encrypted using industry-standard TLS/SSL protocols.- Credential Security: Authentication credentials (Consumer Key, Consumer Secret, Token ID, Token Secret) are stored securely using Zendesk's secure parameter storage and are never exposed in plain text or logged.- No Data Retention: This application does not store customer data on external servers. Data is transmitted directly between Zendesk and your NetSuite account in real-time.- Access Control: Only authorized users within your Zendesk instance who have been granted appropriate permissions can access the integration features.- Third-Party Sharing: We do not sell, share, or distribute your data to any third parties. Data is only transmitted to your designated NetSuite account.- Compliance: This integration is designed to support your compliance requirements by maintaining audit trails and change logs within your own systems.

Your Responsibilities:- Ensure that NetSuite API credentials are kept confidential and rotated periodically.- Configure appropriate user groups and permissions within Zendesk to control access to the integration.- Review and comply with your organization's data handling policies when using this integration.

For questions about data handling or to report security concerns, please contact techsupport@netwrix.com.