Quick Merge allows your agents to quickly merge any open, pending, on-hold or new tickets of the requester right from the ticket view.
Adding this functionality to your workflow will save time and allow your agents to offer better support to your customers.
- The app will appear when the requester has more new, open or pending tickets (Admins can pick specific statuses within the settings-page)
- The agent can then review the content right there, without navigating away
- In order to merge tickets, the agent simply selects tickets from the list