Execute remote commands, leverage remote tools, distribute software applications, and seamlessly resolve raised tickets to meet SLAs and maintain productivity.Execute remote commands, leverage remote tools, distribute software applications, and seamlessly resolve raised tickets to meet SLAs and maintain productivity.

ManageEngine Endpoint Central is a comprehensive unified endpoint management and security suite that empowers IT admins to manage enterprise desktops, laptops, mobile devices, servers, and more---all from a central dashboard. Available both on-premises and in the cloud, Endpoint Central can help manage and secure endpoints across Windows, Apple, Android, Linux, and ChromeOS.

Key highlights

Help desk and endpoint management, centralized

• Access Endpoint Central within the Zendesk console to manage endpoints, users, and tickets from a centralized console.

Remote troubleshooting, enhanced

• Remotely access endpoints with encrypte, HIPAA- and PCI DSS-compliant - remote troubleshooting.

• Leverage advanced troubleshooting options such as blocking user control and screen view; chatting with the user; transferring files; and more.

• Troubleshoot issues without a remote session with remote tools such as command prompt, remote task manager, remote shutdown, and more.

Asset management, streamlined

• Perform scheduled and on-demand asset scans to take inventory of managed endpoints, software, hardware, and more.

• Manage software usage, licenses, and hardware warranty.

• Authorize and map Endpoint Central users with Zendesk users and have tickets correlated to devices for easier resolution.

• Determine when endpoints sleep, hibernate, and shutdown with power management policies.

• Gather asset insights from predefined reports or customized reports generated on a scheduled basis or on-demand.

Silent software deployment, simplified

• Install software applications on endpoints through pre-defined app deployment templates.

• Add third-party and bespoke applications to a self-service portal, enabling users to securely install and use them out-of-the-box.

Vulnerability remediation, automated

• Keep endpoints and their applications secure and updated with automated patch management.

About Endpoint Central

Endpoint Central is a comprehensive endpoint management and security tool that comes packed with features such as automated patch management, software distribution, IT asset management, peripheral usage control, remote device management, mobile device management, and more. When you integrate Endpoint Central with Zendesk, you can save time on ticket resolution and boost productivity.