New
Intent Detector
AI-powered ticket intent detection and routing for Zendesk Support.
Works with
Support
Developer
Roca WorkAbout this app
About this app
Turn every incoming ticket into instant clarity. Our AI Intent Detection micro-service automatically identifies the customer's contact reason the moment a ticket is created in Zendesk. Requests are intelligently categorized and routed to the right team or agent, saving valuable handling time and reducing back-and-forth. Agents immediately understand what the customer needs — leading to faster first replies and shorter resolution times.
The result? Lower wait times, higher CSAT, and more loyal customers who come back and recommend your brand. With structured, accurate intent data behind every ticket, you also unlock cleaner reporting and better business decisions. Stop guessing what customers want — start acting on it instantly.
How We Solve Customer Support Issues faster?
Instant "Contact Reason" detection - Know what the customer is reaching out with
Save agent time - Assign request to the appropriate person
Decrease customer wait time - Answer tickets faster
Increase CSAT - customer gets the attention they need faster
Loyalize customers so they come back to buy again and tell friends and family
Better business decisions - Have better reporting because your tickets are categorized
Customers who trust us
Data Disclosure
By using this app, you agree to our Terms of Use. Please review our data handling practices, AI usage policies, and your responsibilities at https://roca.work/intent-detector-terms before proceeding.
App details
How to install
Prerequisite: You must have a Zendesk Support account with administrator access.
Log in to Zendesk Support as an administrator.
Open Admin Center, then go to Apps and integrations > Apps > Zendesk Support apps.
Click Install on Intent Detector.
During installation:
Review the required permissions.
Complete the in-app authorization to connect your Zendesk account.
Choose a plan prompted.
Complete the installation.
Open any Zendesk ticket and locate the Intent Detector app in the app sidebar. In Settings, sync a custom field (text, dropdown, or multiselect) for the AI to populate. The app will automatically detect intent when new tickets are created.
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