About this app
Sharely is developed by Sharely Platform, a company dedicated to building productivity tools that enhance customer support workflows and improve agent efficiency.
What Sharely Does
Sharely transforms how support agents handle ticket attachments in Zendesk. Instead of downloading files to view them, agents can instantly preview documents directly within the ticket sidebar. The app automatically aggregates all attachments from ticket comments into a single, organized view with powerful features including zoom controls, page navigation, search functionality, and fullscreen viewing.
Key Features
Instant document preview without downloads
Support for PDF, Word (.docx), Excel (.xlsx/.xls), CSV, and image formats
Zoom and navigation controls for better readability
Search within documents and spreadsheets
Fullscreen modal view for detailed inspection
Clean, intuitive interface that matches Zendesk design
Zero configuration required
Data Privacy & Security
Sharely operates entirely within your Zendesk environment and does not store, transmit, or process any customer data outside of Zendesk. All document previews are rendered client-side in your browser. The app only accesses ticket attachment data through Zendesk's official APIs with read-only permissions. We do not collect, share, or expose any data to third parties or external servers. No customer information, ticket data, or attachment content leaves your Zendesk instance. For more information about our privacy practices, please visit: https://www.sharelyplatform.com/privacy-policy
App details
How to install
Sharely requires no configuration and works immediately after installation. Follow these simple steps to get started:
Click the Install button to add Sharely to your Zendesk account
Navigate to any support ticket in your Zendesk Support interface
Look for the Ticket Attachments panel in the right sidebar
Click on the panel to expand it and view all attachments from the ticket
Click on any attachment to preview it instantly within the sidebar
Use the toolbar controls to zoom, navigate pages, or open the document in fullscreen mode
Click the back button to return to the attachment list
No additional settings, API keys, or configuration are required. The app works out of the box for all agents who have access to view tickets.
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