Quivr

Quivr is an AI-powered tool that automates customer ticket replies, directly inside your ticketing system. It helps support teams save time, improve CSAT, and scale their operations.

Quivr for Zendesk

Quivr integrates into your Zendesk workflow and offers powerful features to assist your agents:

• 🚀 Automatic Replies: Quivr can auto-send responses when confidence is high and conditions are met.

• ✨ Reply Drafts: Quivr suggests high-quality responses based on the full ticket context, ready for agent review and editing.

• ✍️ Draft Assistant: Summarize, translate, correct, or rephrase any draft in one click.
  
• 🔍 Deep Context Awareness: Understands ticket history, customer messages, metadata, and even connects to your internal tools.
  
• 🏆 Productivity Boost: Speeds up response time and reduces cognitive load.
  
• 🔄 Fully Integrated: Use Quivr directly within Zendesk, no tab switching.
  

Note: Requires an active Quivr account.

Data & Privacy

Data Accessed: Quivr accesses ticket data including ticket content, conversation history, customer messages, and ticket metadata (such as tags, status, and custom fields) from your Zendesk account.
Data Used: This data is processed by Quivr's AI to generate relevant reply suggestions, automate responses, and assist agents with draft editing features.
Data Stored: Quivr stores ticket interactions and generated responses to improve service quality and enable features like auto-replies. Data is retained in accordance with our data retention policies.
Purpose: All data processing is solely for the purpose of providing AI-powered ticket response automation and agent assistance within your Zendesk workflow.
Compliance: Quivr is SOC 2 and GDPR compliant.