Slack Integration By IntegrateCloud
Automate Sharing of data between Zendesk and Slack using IntegrateCloud
16 reviews
Installs
142
Works with
Support
Developer
Chirag Shah
The Slack integration for Zendesk app by IntegrateCloud was designed to bring all of your customer support interactions into a single place and help make customer service a team sport.
This app will allow agents working on support tickets to collaborate with their Slack team by sending them messages on different Slack channels as and when required.
The Slack team also can send messages to Zendesk as internal notes without leaving their Slack chat.
In the app, we have 2 options.
Send Message to Slack
Settings
Send message to slack
*When clicked on the Message Slack button it loads the send slack message page here we can select the channel name from the drop-down and type a message and click on the send slack message button.
Settings
By using the settings button you can select the default slack channel for sending messages.
Send custom messages along with last internal note & public reply to your Slack team members as and when required through the App.
Reply to Zendesk tickets without leaving Slack.
Two way notification from Zendesk to Slack and Vice Versa.
2 minute Setup installation.
Note: The Zendesk Slack integration app is available for full 30 day free trial For more information, please visit our website at https://integratecloud.com
for any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-slack-connector.
How to install
Click Install to add the app.
Once the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud Slack App.
Click on the Add to Slack button in the app which will take you to setup page for authentication.
Provide permissions to allow IntegrateCloud and click Allow button.
Enter your Zendesk Credentials and you will see the message app is setup successfully.
Take an existing Zendesk ticket and you will see the app to send messages to your Slack. The Pro version is coming soon with no limit on the number of messages sent.
What people are saying
5 reviews
Showing 5 of 5 reviews
Anonymous
Does not work and shows errors within zendesk app. Raised bug and promised fix if I left a positive review, nothing was fixed after weeks. Will be removed.
Response from developer
sorry.We have fixed the app.Please try now.
Anonymous
App does not show up in Ticket Form Field. Please recheck and rewrite this documetnation
Response from developer
can you send us an email to support@integratecloud.com
Anonymous
Couldn't get it to work.
Response from developer
We have fixed the app now.Please try
Gabrielle Velasquez
Great work! Fast implementation & excellent customer service on any and all follow up questions.
Karlee Levinson
Build our team a great integration with slack. Quick turnaround and great communication from the company.
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