AI ChatGPT Agents by eesel

Since launching our chatbot with Eesel we've seen great improvements. Particularly like their past ticket training with filtering - makes knowledge management easy for the bot. Recommended!

We mainly use Eesel for repetitive questions in Zendesk. It hasn’t replaced agents, but it’s definitely reduced ticket handling time.

Eesel AI slotted into our Zendesk setup with zero fuss. The replies it drafts feel like a real teammate wrote them. Super handy for onboarding new agents too. We tried out quite a few AI tools for ticket handling, but Eesel AI has been the easiest to get live. No dev time needed, just clicked to connect Zendesk and it was running. The simulation mode is neat - it gave us a clear idea of what tickets we could safely hand off before flipping the switch.

Enjoying it so far!

Eesel’s multi-bot setup is excellent. We can create separate bots for different products, so customers get precise responses and internal teams have tailored support suggestions.