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Tencent Cloud IM

Deliver real-time communication with Tencent Cloud IM for Zendesk integration

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TencentCloudIM

About this app

Tencent Cloud Instant Messaging (IM) provides globally interconnected chat APIs, multi-platform SDKs, and UIKit components to help you quickly bring messaging capabilities such as one-to-one chat, group chat, chat rooms, and system notifications to your applications and websites.

With Tencent Cloud IM for Zendesk integration, ticket assignees are able to communicate with clients outside Zendesk by using Tencent Cloud IM services. Including features:

  • Listen to the ticket assignment and invite corresponding agents to the conversation.

  • Provide affluent chatting features.

  • Include profile management, group management and conversation management.

In case you haven't registered for Tencent Cloud IM, click here to signup an account and start a free app.

App details

How to install

To set up Tencent Cloud IM for Zendesk, you need to have client side Tencent Cloud IM installed on your server and have registered for Tencent Cloud IM and created a SDKAppID, which identifies an Tencent Cloud app.

Install client side Tencent Cloud IM on your server:

  1. Follow the instructions to create the service.

  2. Fill out the SDKAppID and the Secret.

  3. Start the service.

Install Tencent Cloud IM for Zendesk:

  1. Click 'Install' at the top of this page

  2. Fill out 'sdkappid' with your Tencent Cloud IM SDKAppID. Click here to see how to get your SDKAppID.

  3. Signin the app by the UserSig

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