SnapCall in few words: Visual AI platform for resolution & Trust

• SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface.

• SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance.

• SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights.

• SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields.

• SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk.

Proven KPI:

• 46% reduction in resolution time

• +16% increase in First-Contact Resolution (FCR)

• Significant improvement in CSAT scores

Key Features

Make your existing customer’ attachments more powerful with AI (extract data)

Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases.

Let customers capture by their own new visual evidence through an AI guided experience

Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents.They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk

This led to drive journey to more automated resolution

Let customers escalate to an agent to capture visuals for complex situations

When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent.Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution.

Snapcall Medias viewer inside Zendesk

SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster.

SnapCall integrations

SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers.

Scheduling with Cal.com — fully embedded

• Real-time agent availability

• One-click booking from the ticket

• Automatic sync and updates in Zendesk

KYC & Identity Verification — built in

• Instant ID verification requests

• Secure capture of video evidence or documents

• Full validation without leaving Zendesk

• Reduced ticket time and lower fraud risk

Our best use cases

Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site

Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team.Learn more about our privacy and security practices here