Speaker Spotlight
2024
In this vodcast series you will discover how Zendesk clients have maintained high customer satisfaction, reduced costs, and streamlined processes by focusing on effective customer experience strategies.
Watch, learn and get inspired.
New episodes are released monthly, so be sure to bookmark this page. If you'd like to share your company's CX story, please let us know!
Featured vodcast
How to keep customers satisfied during periods of hypergrowth, with Rentoza
In this episode, Khosi Ncube, Chief Experience Officer at Rentoza, shares their journey of transforming customer experience (CX) through innovative strategies and smart technology.
Episode highlights include:
- CX Strategy Development: Learn how Rentoza prioritised customer satisfaction and loyalty from the outset, partnering with Zendesk to build a robust CX platform.
- Managing Hypergrowth: Discover how they adapted their CX strategy to handle rapid growth, integrating new communication channels like WhatsApp and social media.
- Omni-Channel Experience: Understand their approach to maintaining high customer satisfaction by ensuring seamless interactions across various channels.
- AI and Data Analytics: See how Rentoza invests in AI and data analytics to automate tasks and provide personalised interactions.
Rentoza offer a subscription model for digital goods and appliances.
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How to scale customer support in the AI era with HyperJar
In our discussion with Jake from HyperJar, we explored their customer experience strategies. HyperJar, a digital wallet app for budgeting and savings, has seen exponential growth, with daily live chats increasing from 200-300 to 500-700.
Despite this, they've maintained high customer satisfaction and industry-leading Trustpilot reviews. Key to their success is returning to basics and implementing practical solutions like AI with their bot "Hybot" to handle simpler queries.
HyperJar continuously improves based on customer feedback and thoroughly tests changes in a sandbox environment. Their customer-centric approach ensures every user receives exceptional care and attention.
HyperJar is a spending app designed to help users organise and control their finances.
Speakers
Jake Samson
Garrett Lawlor
Khosi Ncube
Zendesk System Manager, HyperJar
VP SMB Sales,
Zendesk
Chief Experience Officer, Rentoza
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