Put the custom-made in customer service

Customers want an experience that’s built just for them. Learn how you can get complete visibility into your customers and every interaction they’ve had with you, enabling your teams to work better together to meet SLAs, fulfil orders, and resolve customer requests at speed.

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Let the conversation flow with AI

It’s predicted that 80% of customer interactions will be fully automated with AI. Why? Because it’ll enable more frictionless, enjoyable experiences, with 72% of CX leaders believing that AI agents will ensure seamless escalation to human agents.

Watch Adrian McDermott, Zendesk CTO, as he explores the future of AI and customer experience.

CASE STUDIES

Meet the manufacturers creating more satisfying customer experiences

SMC DELIVERS THE SEAMLESS SERVICE CUSTOMERS EXPECT

“I don’t think we could ever go back to the existence we had before.”

With Zendesk’s support, SMC can now handle 30% more enquiries with the same member count, with agents being able to collaborate across different departments within a single ticket. It’s helping to drive loyalty by creating a better customer experience.

1000+

Number of agents

4 months

Time to implementation

15+

Languages supported

Stanley Black & Decker drives a 5X boost in sales

Stanley Black and Decker wanted to get closer to end users by improving the experience after product purchase. Zendesk helped the manufacturer handle its 10,000 monthly tickets by integrating all channels across its global call centres.

thyssenkrupp Rasselstein turns order management into real customer service

After undergoing digitalisation and automation with Zendesk, thyssenkrupp Rasselstein can now record orders automatically for about 55-60% of customers. Processes are also more transparent, so it's easier to make improvements in customer service, while knowledge can be shared more quickly.

Ready to deliver personalised manufacturing experiences to every customer?