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Latest stories

4 min read

Building high-performing teams with shared values

It goes without saying that every leader wants to have a high-performing team, but what is…

Article
6 min read

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

Article
5 min read

Six things we’re learning about thriving in a hybrid work environment

Over the past couple of years, the pandemic – and numerous lockdowns – have significantly reshaped…

Article
10 min read

Closing the gender gap in customer service leadership roles

Since last International Women’s Day, women have made significant achievements in leadership representation in the workplace.…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
6 min read

Top ways to drive collaboration between support and development teams

Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.

Article
4 min read

Why we’re all part of the diversity journey

2020-2021 was the perfect storm of crisis. Injustice and the pandemic uncertainty made us all pause,…

Article
6 min read

Making hybrid working work for your team

To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…

Article
3 min read

Agility in Action (3): Design your team to stay productive through change

Whilst becoming agile allows companies to respond faster and better to changing customer trends and benefit…

Article
6 min read

Employee burnout: spot the signs and prevent it from happening

Last year, millions of people around the world went from working in their office, going to…

Guides and ebooks
1 min read

How Zendesk powers an evolving workplace

Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?

Guides and ebooks
1 min read

How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months.

Article
6 min read

Reshaping your employees’ experience for a post-pandemic world

2020 has forced companies to keep a laser focus on serving the end customer better and…

Article
10 min read

A guide to building a customer-centric organisational culture

Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.

Article
8 min read

How we work: the employee experience reimagined

Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.

Article
15 min read

The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’.

A few months in to what remains a very strange way of living, we know a little bit about how the virus operates, but far from enough.

Article
16 min read

20 customer service CV examples + tips for 2024

Take the next step in your CX career with a customer service CV that stands out. Use one of our 20 templates below to get started.

Whitepaper
1 min read

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Article
9 min read

The future employee experience is personalized

I recently wrote a piece about sensory customer experiences for Relate where I imagined how software could create sensory work experiences that included music, visual environments and even aromatherapy

1 min read

How Zendesk helps HR teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

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