Discover your estimated ROI with Zendesk

Get a quick and personalised estimate of the business value Zendesk can deliver – using a model based on Forrester’s Total Economic Impact™ study, where a composite organisation achieved a 301% ROI over three years. This interactive calculator, built on Forrester’s Total Economic Impact™ (TEI) methodology, helps you explore potential savings and performance gains.

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Drive what matters most for your bottom line

Discover the quantified benefits* of Zendesk and find out how you can:

Project your estimated ROI

Using Forrester’s TEI model – a composite organisation saw a 301% return over three years.

Reduce costs

By cutting contact volume by 25%, an organisation resolved 30% of enquiries with AI and reduced handling time by three minutes per ticket.

Speed up implementation

Organisations saved 70% on setup labour and launched faster with Zendesk’s low-code environment.

Scale smarter

By increasing support capacity without new headcount – one organisation doubled its user base while reducing agent licences by 28%.

*Based on a three-year analysis of a composite organisation modelled in a Forrester Consulting Total Economic Impact™ study commissioned by Zendesk. Individual results may vary.

“35% of all our enquiries are automatically resolved. It’s such a wild number that even I still struggle to believe it. I can’t believe we’re actually doing that – that it’s actually 35%. But the data is there.”

Senior Lead, Zendesk & Support Tools Administrator

Services industry

Forrester: Total Economic Impact™ of Zendesk

Dive deeper into the findings. See how a composite organisation achieved a 301% ROI over three years – including cost savings, business benefits and operational improvements.

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