Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.
Editor’s picks
The humanizing power of AI in CX
Leadership
Top 5 reasons to attend Zendesk Showcase 2024
CX solution for the AI era
Research and trends
Employee experience - internal help desk
Customer support management
Zendesk's CX Maturity Study for Europe
Customer support management
Knowledge management
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Guides, research and more
100+ best canned responses for live chat: Examples + template
These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.
Optimise your service operations with Zendesk AI
Discover how you can use Zendesk AI to optimize your customer service operations.
Automate your customer service experiences with Zendesk AI
Our three-part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionise customer support, enhance satisfaction, and drive unparalleled efficiency.
Popular guides
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- Personalization
- The ultimate guide to call centres
- Employee experience - internal help desk
- Unity & Zendesk
- Reimagining the future of retail
- Zendesk's CX Maturity Study for Europe
- Customer segmentation
- Sales management
- Conversational business goes mainstream
- Building the best customer experiences with Facebook and Zendesk
- Zendesk messaging
- Sales strategy
- Sales process
- Become a CX champion
- CX maturity best practices
- Addressing customer experience from the CIO perspective
Latest stories
Video
2 min read
WATCH NOW: How to balance digital automation with personal connection, with Zendesk + XTRAFIT
“Behind the AI there is always a customer who is a person,” is a statement all…
What is total experience? Definition + strategies for success
A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.
AI in healthcare: Top use cases and benefits
AI in healthcare applies intelligent technology to improve patient service, increase efficiency, and lower costs. Learn about the top use cases, benefits, and more.
AI in fintech: How AI is shaping customer experience
AI is transforming the fintech customer experience, making it more efficient, personalised, and engaging.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
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Article
5 min read
Zendesk Women in Leadership: How to overcome imposter syndrome
“I actually feel it right now… Why does anyone want to listen to me talk?” The…
Employee communication guide: 5 tips to improve it
Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.
63 employee engagement ideas to boost morale and retention
These 63 employee engagement ideas can help you boost morale, retention, and productivity. Start improving engagement today with our guide.
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The best source of information for customer service, sales tips, guides and industry best practice. Join us.