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CX Trends in Europe 2022 (10): High performing support teams boost efficiency by using more workflow tools
What has already been shown in our CX maturity report from Oct 2020 has now been…
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CX Trends in Europe 2022 (9): Most companies don’t have access to the most common types of customer data
The largest ‘Work from home’ experiment ever conducted has impacted everything about how we work, from…
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CX Trends in Europe 2022 (8): AI remains an underutilised tool
43 percent of companies in Europe feel digital transformation has accelerated by one to three years…
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CX Trends in Europe 2022 (7): Companies take to flexible work
Workplaces have undergone rapid changes during the pandemic, with more teams taking on new tools and…
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CX Trends in Europe 2022 (6): Teams look to adapt quickly and work smarter
In an increasingly decentralized (working) world, companies have to rethink the way in which they can…
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CX Trends in Europe 2022 (5): When it comes to adding tech, it’s adapt or get left behind
Most companies in Europe and the UK plan to ramp up adoption of digital tech. We…
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CX Trends in Europe 2021 (4): In uncertain times, agility is key
Agents and managers agree agility is now more important: Facing unprecedented volatility, teams have looked to…
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