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Article
2 min read
Why women in leadership communities matter, now more than ever
When it comes to gender equality, we still have miles to go. The pandemic, which saw…
Ebook
1 min read
Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line
It’s no surprise that consumers across the world have higher expectations when it comes to customer…
Article
5 min read
What are Zendesk tags?
At Zendesk, we’re all about making your life simpler and better. It’s why our software is…
Article
6 min read
Can Zendesk be used as a CRM?
Choosing the right software can be a nightmare. With so many acronyms, options, and features, making…
Article
5 min read
Improve Net Promoter Score with customer service software
The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political…
Article
7 min read
Customer service reports every business needs
Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer…
Article
5 min read
Zendesk triggers: what you need to know
Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…
Article
6 min read
How to use CRM data to create amazing customer experiences
We’ve all heard the adage: knowledge is power. But in business, data is power and understanding…
Whitepaper
Top 5 CX challenges retailers are facing during the cost-of-living crisis
Many European retailers are investing in AI as a leading technology to make their customer service…
Article
5 min read
Why more financial firms are banking on AI for better CX
For most people, having a bank account is second nature. It facilitates so many of the…
Article
4 min read
How AI is making more intelligent CX and service agents
The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a…
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