CX Classroom:

the chatbot edition

You’ve heard all about AI and certainly, bots aren’t new, but this year your summer reading on CX got a new twist. The Zendesk CX Classroom bot is all set to answer all your AI and CX queries. Or do you want to beat the bot with our fun quiz? Be quick – the first 300 entries could land a prize!

Zendesk Showcase London

Available on-demand

Highlights from our London Showcase. Get updates from the latest announcements on AI and more.

Cram some extra reading with these practical guides to AI

module 1

module 2

module 3

Expert CX for your business

Unlock intelligent CX

Your guide to AI chatbots

Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, so you get personalised support at a lower cost from day one.

Some work out of the box while others are burgeoning and will likely have improved capabilities before long. Some exciting new generative AI capabilities can also be used together to build more powerful customer experiences.

At a time of sky-high customer expectations, staffing shortages and economic uncertainty, AI helps customer service teams scale – and stay nimble.

Technology behind the bot

In partnership with

Your CX Classroom intelligent assistant is powered by Zendesk technology, with its intelligent core, and further enhanced by our tech partner Ultimate. Discover how you can automate your Zendesk workflows with the virtual agent platform from Ultimate, and get to faster resolutions and happier customers at a lower cost.