ZENDESK WEBINAR

Retail Peak:Lessons Learned and the road ahead

Join some of the UK's leading retailers over breakfast as we discuss key learnings from the "longest peak season", implementing new digital transformation strategies, not just to survive, but thrive as the retail landscape evolves and actionable insights on planning for the road ahead.

Available On-Demand

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Retailers experienced extreme volatility this year, evidenced in the lightning-fast changes in how customers shopped, how employees worked, and, ultimately, how companies did business. 


Meeting customer expectations is hard right now. This year’s Zendesk 3rd annual CX trends report reveals five trends that are helping customer experience leaders set the bar high. 


Join some of the UK's leading retailers over breakfast as we discuss key learnings from the "longest peak season", implementing new digital transformation strategies, not just to survive, but thrive as the retail landscape evolves and actionable insights on planning for the road ahead.

Key takeaways

Get actionable insights and best practices from our CX Trends Report on how to plan for a better future
Learn best practices, tips & tricks from the amazing people behind ‘Customer Support’

Speakers

Darren Parker

Emily Bloomberg

Leonie Dean

Director, Customer Success, Zendesk

Customer Service Manager, SKINNYDIP

Head of Customer Service, CULT BEAUTY

Agenda

Welcome: CX Trends in Retail for 2021Case Study 1: Cult BeautyCase Study 2: SkinnydipLive Q&A

Watch the webinar now