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Research & Insights Guide

AI isn’t here to replace HR—it’s here to supercharge it

In collaboration with 

Discover how HR leaders can harness AI to reduce admin burden, build trust, and empower people—without losing the human touch.

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89%

HR leaders say AI will transform HR by 2028

57%

Employees want instant, self-service HR answers

47%

Employees feel ready for AI-driven change

45%

Employees believe AI will boost productivity

Smarter service, stronger employee experiences

To ground this guide in real-world insights, Zendesk drew from our own research with HR leaders and employees, alongside thought leadership and original research from our integrated HCM partner, HiBob. Together, these perspectives highlight how organisations can navigate AI-driven change with clarity, trust, and a focus on people.

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Frequently asked questions

No. AI automates repetitive, time-consuming tasks so HR professionals can focus on strategic, human-centered work.

Move out of shared mailboxes into an HR ticketing system

Zendesk + HiBob Marketplace App

Access employee data directly in Zendesk to resolve HR requests faster. Automate workflows and protect sensitive data with secure, role-based controls.

Explore the HiBob App
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Live Webinar: Transform, Don’t Replace

Hear leaders from Zendesk and HiBob share how HR can use AI to drive change without losing the human touch. Join us November 4 to get practical strategies for your team.

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See how Zendesk and HiBob work together

Give HR a system built for privacy and compliance. Zendesk + HiBob centralises requests, creates an audit trail, and ensures the right people see the right information.

Visit the HiBob Marketplace listing