High stakes: The CX Strategy Guide for iGaming & Betting
When the pressure peaks, player experience decides who wins. Discover the key pitfalls, proven strategies, and real benchmarks from leading iGaming and Betting operators – and turn peak times into your ultimate competitive advantage.
High-stakes pitfalls
When every second counts, even small missteps can cost you players. Spot the CX blind spots that slow operators down when volume surges.
5 strategies to win under pressure
Master the proven moves behind top CX teams – from AI and automation to scale and compliance – designed to perform when demand peaks.
Industry benchmarks
Your player support data tells a story. Use real industry benchmarks to uncover where you lead, where you lag, and how to close the gap.
CX readiness assessment Test your operations against a best-in-class checklist designed to reveal how prepared your teams, tools, and workflows really are for peak play.
Your AI advantage
From predicting surges to powering instant resolutions, discover how AI gives leading operators the precision and speed to outplay the competition.
INDUSTRY REPORT
The future of play: iGaming & Betting Industry Report 2025
Also, explore the trends shaping the future of iGaming and Betting: from emerging technologies to evolving player expectations.
Know what’s coming next
Stay ahead with exclusive insights on the innovations, risks, and opportunities transforming the iGaming and Betting landscape.
See how leaders win
Get inspired by how leading operators are adapting – with real-world examples of what’s working, what’s not, and where the industry is heading next.
Turn insight into action
Get practical strategies you can put to work immediately to scale smarter, reduce friction, and build loyalty in a hyper-competitive market.
“We’re resolving customer issues faster than ever before and over 35% of requests are automated completely. Romanian is a complex language and Zendesk AI agents is the only AI provider we found that could support it at native fluency.”
“We’ve got loyal customers who have been visiting our sites daily for 9 or 10 years. You’ve got to look after those people. In a crowded marketplace offering largely the same games and tools, one thing that can differentiate you is customer service.”
“We’re resolving customer issues faster than ever before and over 35% of requests are automated completely. Romanian is a complex language and Zendesk AI agents is the only AI provider we found that could support it at native fluency.”
“We’ve got loyal customers who have been visiting our sites daily for 9 or 10 years. You’ve got to look after those people. In a crowded marketplace offering largely the same games and tools, one thing that can differentiate you is customer service.”
