Zendesk | CX for Retail / Ecommerce

Messaging can be so much more than just a communication channel. With conversational business, brands are making it easy for customers to take action and have their problems solved without leaving the messaging interface. There are applications in every industry - from browsing product recommendations, to booking travel and restaurants, to paying and checking out with the tap of a button - all embedded within the conversation.

Studies now show that consumers are even willing to make purchases whilst using a chatbot which indicates the integral role messaging will play in the future of retail.

In this report, in partnership with IQPC Exchange, we’ve detailed some of the challenges facing customer service teams today and how the adoption of social channel messaging can help to bolster customer engagement.

Key takeaways:

Social Messaging - How to utilise it correctly to improve customer experience
Actionable insights, tips and trends for personalised and conversational customer service
Transforming the future of CX in Retail

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Social Channels: The Power of Messaging in Customer Service

CX for retail / ecommerce

Social Channels: The Power of Messaging in Customer Service

In collaboration with

Please fill in the form to download the report

Social Channels:
The Power of Messaging in Customer Service