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Community forum software

Come together

Create a space for your customers to connect and collaborate

Known as Zendesk Gather

Strength in numbers

Your customers use your products every day, and their perspective can come in handy. Create a space for customers to collaborate with your business and each other—all within the Zendesk ecosystem.

  • Tap into collective knowledge

    Leverage customer expertise to provide evergreen self-service support.

  • Give members a voice

    Build user trust by gathering feedback and rewarding top contributors with badges.

  • Make it theirs

    Give community managers the tools to create safe and on-brand forums.

Provide support that scales

Help your customers help each other

Community Forum screenshot with multiple questions
Community Forum post editor example
Community Forum highlighted posts with post-tags
Community Forum screenshot with multiple questions

Users can easily find relevant answers and inspiration by searching through organised community posts and topics.

Community Forum post editor example
Community Forum highlighted posts with post-tags

Listen to this

Make customers feel seen and heard

Customers feel valued when you invite them to voice their opinions. Collect their feedback to understand the issues they face, and let them vote on helpful content. Reward top users with badges—and build trust in your business and between users. That way, everyone’s a winner.

Play nicely

Manage user engagement

Create tickets from Community Forum posts
Community Forum user profiles
Create tickets from Community Forum posts

Tag posts with their current status to track answered questions and product requests. Escalate posts to your support agents when one-on-one help is needed.

Community Forum user profiles
Logo: Invision
“We've been able to leverage our enthusiastic community of designers to help each other with issues that arise and have seen some exciting, genuine conversations happening between our customers. Thanks to our community, we've seen some great feedback about our product and reduced the number of tickets coming in, thanks to peers helping each other out publicly.”

Sean Kinney

Senior Director of Support at Invision

32K

views per month

770

average number of views per post

Customer service is hard. Zendesk makes it easier.