AI-first service. Catered to humans.
Customers and employees are more than interactions; they’re human. Give them faster, more personalised experiences using AI trained in the art of customer service.
New
Zendesk Relate 2024
The future of CX is here. We invited big thinkers to think bigger at Relate, where we announced our latest products: AI agents, agent copilot, workforce management, quality assurance and next-generation AI features.
Artificial intelligence
Complete your CX with AI
Amaze customers, support your team and transform your business with Zendesk AI – the complete AI solution for customer experience.
Explore new features
AI-powered bots
Make room for AI agents
Meet Zendesk AI agents, the most autonomous bots in CX. They know how to work alone and alongside your human agents.
Explore AI agents
Workforce engagement management
Maximise team performance
AI-powered Zendesk workforce management and quality assurance optimise team productivity and elevate your service.
Explore new featuresZendesk for Service
Perfect the customer experience
Personalise all conversations
“We love Zendesk because their API helps us get customer data in front of agents in ways that create a smoother, more personalised experience.”
Addie Wallace
Senior Director of Brand Marketing
Get personal with your support
For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.
Return on investment
Maximise your ROI
You’ll save time and money with Zendesk. Don’t take it from us – take it from Forrester. Their Total Economic Impact™ (TEI) study showed a 286% return on investment over three years.
Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.
Reduce effort per ticket
Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.
Keep costs down
You don’t need an army of developers to start using Zendesk or an influx of agents to keep using it. Efficiency and automation are baked in.
286%
Average ROI
Customers achieved over three years
$20
million
Net present value customers reached over three years
2
months
Time it took for customers to receive payback
Our awards
Recognised by leading industry leaders
