White Paper

Managing the Customer Service Revolution

There is a customer service revolution afoot, and you don’t want to miss out on it. Remember that when traditional customer service software was developed, the pressures of supporting new and multiple online channels just didn’t exist; the products were never designed to accommodate input from social media, blogs or run on mobile devices. Technology has empowered the customer and created a revolution in customer service. This white paper gives some important tips on managing this revolution.

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