Steps to AI Success

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Artificial intelligence (AI) and machine learning are no longer things of the future, They are here and now and businesses that are embracing these technologies are reaping the benefits ten-fold. In this webinar, we will be discussing artificial intelligence (AI) and machine learning as key initiatives that can unlock additional value from customer service.

From always-on support to backend systems that can triage tickets faster than any human team, this versatile technology has quickly raised customer expectations on what it means to offer best-in-class service.

Our expert speakers will discuss the unique challenges for leaders as they grapple with how to best use AI to deliver tangible business value. We will have a special guest from the music streaming company, Deezer. Hear what they are doing in the customer service automation space!

Additionally, you’ll discover;

• The 5 steps to getting started with automation
• Newly emerging AI and conversational trends CX leaders need to be aware of
• How Ultimate and Zendesk see AI being used most effectively for CX
• Common AI traps businesses fall into

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