Digitise or die –
Digital customer engagement in South Africa

About

In a short period, the pandemic has changed our lives. As individuals, we have gradually taken up “social distancing” as a norm to protect ourselves and loved ones against the coronavirus, while businesses have had the additional task of rethinking their customer experience strategy.

The world had already truly gone digital but the one certainty the pandemic has brought is that from now well into the future very few businesses will survive without being able to operate fully digitally. So what does that mean for businesses in South Africa? What do you need to do to digitise your businesses and ensure it can operate and serve customers online?

Join us for this virtual event to find out: Thursday, 17 September at 11AM (SAST).

Why join us

• Hear the results of our recent 2020 South African Customer Experience Report run in conjunction with MyBroadBand
• A local CX expert will share the insights and trends shaping customer experience in South Africa
• Rain will share their story on how they had to move quickly to improve their customer service offering during the pandemic
• Our panel will share their views on how you can improve your business operations through empowering self-service at scale, automation, and live channels to maintain customer satisfaction and loyalty.