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Text by Zendesk

Text by Zendesk

Skip the small talk. For quick answers and easy updates, start supporting your customers with Text, a new feature of Zendesk Talk.

When texts become tickets

The moment a customer texts you, their message automatically becomes a ticket in Support. From there, agents can apply macros, triggers and other business automations to respond quickly and easily.

Text by Zendesk

Let them know the latest

Sometimes the best defence is a good offence. Get ahead of support issues by sending proactive messages, or create triggers for automated notifications and alerts.

Works right out of the box

Text, a feature of Zendesk Talk, is built into the Zendesk Support ticketing system. Teams can get started in minutes — no need to hire developers or an implementation team.

Text is an absolutely indispensable part of our support strategy. And with the Zendesk family of products, we have all our support channels, including email, phone and text, in one place.

- Evan Aldrich

Head of Customer Support at Favor

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