Start up phone system
Introduce a start up phone system so that conversations happen easily
Phone support is one of the simplest ways for customers and businesses to talk, yet lots of companies unsuccessfully try to provide customer support with email only. Eventually, these companies realize it’s important to provide customers with a way to contact them over the phone for improved customer support. Zendesk Talk is the contact center solution for a start up phone system.
The inside scoop
- Gradually introducing your phone number: Displaying your phone number on your website can increase credibility. Customers feel comforted knowing help is a call away, but “ease into” phone support by strategically sharing your new number, like with VIP customers, so you’re not overwhelmed.
- Using an interactive voice response (IVR) to deflect FAQs: IVRs make your business feel more established and provide recordings that answer common questions. A pre-recorded greeting at the start of the IVR will allow your customers the option to self-serve.
- Creating a voicemail inbox: You can use Talk as a voicemail inbox when you don’t have a large enough team to support a full call center. Voicemails automatically create a ticket, making it easy to track and divvy up among agents for follow-up with either an outbound phone call, email, or text message.
Talk is here to help you introduce phone support because sometimes the best way to hear your customers is to have a conversation with them. Make those conversations happen easily and efficiently -- get started today with your free trial.Be ready for the call
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Offering exceptional customer service is the primary goal with a start up phone system; and call center software is the structure keeping it all together. Learn more.