Home
Talk
CALL CONTROL

CALL CONTROL

Zendesk Talk puts the power in agents’ hands with call control. When agents wish to consult other agents or track down information, they can mute and unmute calls, or put customers on hold while until they have what they need to resolve the issue.

Transparency is good — up to a point

Customers just want their issues solved and usually aren’t interested in the specifics of how an agent went about solving it. Call control lets agents speak freely with other agents while the customer is muted.

Automatic ticket creation

For easy record keeping and issue resolution, Zendesk Talk automatically converts calls and voicemails into tickets.

CALL CONTROL

Answer in browser

Make or take calls directly from the Zendesk browser.

Automatic transcription

Optional automatic transcription makes it easy to sort through and respond to voicemails.

More Resources

  • Phone support 101

    Five training tips for new agents

    Learn more >
  • GETTING STARTED WITH ZENDESK TALK

    A free e-book to get started in minutes

    Learn more >

I'm ready for better phone support

Join us for a live product demo

We'll walk you through the product family and answer any questions you have about Zendesk.

Schedule a Demo