Browser-based call centre

Browser-based call centre

Throw your phone in the bin

Not really. But with Zendesk Talk, calls are managed in your Zendesk browser. No switching back and forth between programs or equipment. Now agents can do everything— browse customer history, read knowledge-base articles, and manage calling—in a single location. How? Magic*. *Zendesk includes no actual magic

Quick support, satisfied customers

Automatic ticket creation, full customer history and call recording let agents focus on resolving issues and moving onto the next customer.

Browser-based call centre

Personalised support

Zendesk user profiles give phone support agents information about customers such as open tickets, purchase history and more.

Reduce wait times

Encourage customers to utilise self-service options, or move the conversation to other channels when your team gets busy.

More Resources

  • Phone support 101

    Five training tips for new agents

    Learn more >

    A free e-book to get started in minutes

    Learn more >

I'm ready for better phone support