Browser-based call centre
You don’t use an “email machine” to read and write emails; you just use your browser. So why not do the same with phone calls?
Throw your phone in the bin
Not really. But with Zendesk Talk, taking or making calls happens in your Zendesk browser. No switching back and forth between programs or equipment. Now agents can do everything— browse customer history, read knowledge base articles, and take and make calls—in a single location. How? Magic*. *Zendesk includes no actual magic
Zendesk user profiles give phone support agents information about customers such as open tickets, purchase history and more.
Reduce wait times
Encourage customers to utilise self-service options, or move the conversation to other channels when your team gets busy.