Zendesk on Zendesk: How we provide omnichannel customer support – Europe

Wednesday, January 23rd @ 10AM GMT with Erin Filsinger, Melissa Burch, and Holly Vande Walle

Have you ever wondered how Zendesk uses Zendesk? We’ll take a behind the scenes look at how our global customer advocacy team puts our own products to use to provide a round-the-clock omnichannel support experience.

Join the Zendesk Customer Advocacy team leaders in a conversation about how they created a seamless support experience for 100K+ customers across all channels, including:

● Self-service
● Email
● Live chat
● Phone

During this webinar, we will discuss our evolution with live channels, our self-service strategy, and how we set up our agents for success across Support, Chat, Talk, and Guide to provide omnichannel customer support. Our speakers will also answer your questions in a live Q&A session at the end of the webinar!

You’ll learn our best practices whether you are just starting to expand your channels beyond email or are a veteran of omnichannel support.

Register now!

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