Zendesk on Zendesk: How we provide omnichannel customer support – Europe
Available On-Demand with Erin Filsinger, Melissa Burch, and Holly Vande Walle
Have you ever wondered how Zendesk uses Zendesk? Take a behind the scenes look at how our global customer advocacy team puts our own products to use to provide a round-the-clock omnichannel support experience.
Learn how Zendesk Customer Advocacy team leaders created a seamless support experience for 100K+ customers across all channels, including:
● Live chat
During this webinar, we will discuss our evolution with live channels, our self-service strategy, and how we set up our agents for success across Support, Chat, Talk, and Guide to provide omnichannel customer support.
You’ll learn our best practices whether you are just starting to expand your channels beyond email or are a veteran of omnichannel support.