Webinar: How to Create a Seamless Customer Experience in Transportation/Logistics
Tuesday, February 4th @ 8AM PDT // 1PM EDT
Customers and prospects want to speak to you where and how they like to communicate. Yet, not everyone is the same. What happens if a customer calls for a shipment status to a sales rep? What about information about what’s in the warehouse?
No one likes to be transferred eight times before finding someone who has the answer. Nor do they like calling for clarity about an email response and not having those conversations be easily connected.
Having a successful live chat or quick response time on social media is not enough. Omni-channel support extends far beyond just utilizing multiple channels. You need to have the ability to transfer knowledge through team members and departments. Learn how to cater communication to different demographics and generations and how to establish the best customer experience in your support channels.
Learning objectives to be covered in the webinar include:
● Define differences in multi-channel and omni-channel support
● Understand how to communicate to different types of prospects and customers
● Learn knowledge transfer best practices for your business
Click the link below to register for the webinar.