Part 2: 7 Ways to Empower your Customers with Self-Service

Available On-Demand

About

Zendesk’s Tea Break Webinar series are bringing a collection of Top Tips to your morning tea break. In the 3 part series, our experts share how you can get the most out of your Zendesk product. In Part 2 of the series, we look at the Top 7 Ways to Empower your Customer with Self-Service.

As your customer base and your business grows, you’ll be faced with the challenge of scaling support. One of the best ways to help scale is to enable and empower customers to search and discover information on their own, before they submit a ticket. In this 30-minute webinar, you’ll learn how to:

  • Drive self-service by building an effective knowledge base and engaging community
  • Customise your Help Centre to reflect your brand’s look-and-feel
  • Get your customers (and agents) to self-serve as their first course of action

Register for Part 2 to discover the Top 7 Ways to Empower your Customer with Self-Service that will give your support team time back in their day.

Keep an eye out for Part 3 in the Tea Break Top Tips series – Top Customer Service Reports for SMBs which will be available in the coming weeks.

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Speakers

Ronan O'Neill

SMB Account Manager, Zendesk

Benedikt Lupper

SMB Account Manager, Zendesk