musicMagpie:
Levelling Up Customer Service for a Booming Business

Thursday, 22nd October at 11AM BST

About

Keeping your customers’ happy means making every interaction matter. That’s why musicMagpie, a leading UK retailer, chose Zendesk. With Zendesk, the company has reduced its average first response time to just three hours across 20,000 weekly tickets.

Join us for a webinar with their team to learn more of their success story. Get first-hand insights on how being a data-driven company ensures the company provides seamless customer experience. Find out:

  • The real value of being omnichannel
  • How data optimises musicMagpie’s CX strategy
  • A breakdown of how musicMagpie improved their CSAT by over 15%
  • What the rising popularity of WhatsApp means for their business

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Speakers

Jonathan Beirne

Head of Customer, musicMagpie

Andrew Forbes

Group Manager,
Zendesk

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