How to Optimize Your Help Desk to Deliver Better Employee Experiences
Available On-Demand with Ben Chapman and Ann Catrina-Kligman
With the emergence of disruptive companies like Airbnb and Netflix, consumer expectations have changed. Businesses have created a new standard for consumer experiences that are personal, seamless and efficient.
Consumers are carrying these same expectations into the workplace, and prioritizing the employee experience. Hear Ben Chapman, Director of Client Facing Experience & Analytics at Homebridge, and Ann Catrina-Kligman, Head of Global Employee Services at Zendesk, as they discuss:
● Challenges facing help desk teams, like IT and HR, today
● How to improve employee engagement with smart self-service
● Powerful integrations that enable help desk team productivity & efficiency
● How to leverage data to identify performance gaps, trends, and underlying issues and find opportunities to improve employee satisfaction