Introduction: Getting started with Zendesk Support

If you're new to Zendesk Support and want a quick overview of what it's all about, this getting started tutorial is for you. We'll introduce the core concepts of Support and then get you on your way to configuring it and going live.

This is a fairly quick read for you and we've thrown in some videos along the way. There are also optional step-by-step tasks that you can do in your own Zendesk Support account as you follow along with these lessons.

If you haven't already started a trial, you might want do so now because this tutorial includes a number of simple tasks that you'll need to do in your own Support account.

You can start a Zendesk Support trial by clicking here.

When you're ready to get started, click the Next button at the top (above the title) or use the links on the left side.