Simple problem tracking software
Successfully organize, analyze, respond and manage numerous types of support tickets. Problem tracking software that requires less caffeine and less hair dye because it ticket management—in a beautifully simple way.
The inside scoop
And don't forget, our users typically aren’t shy about letting an issue be known, and they’ll do so, however, they see fit – be it through email, a phone call, a chat window, or all over social media. A solution that accommodates multi-channel issue tracking—simplifies the process of compiling customer issues.
Make it right
A timely solution
- Create problem tickets that involve typically involve several smaller symptoms impacting multiple customers
- Instead of handling each ticket separately, link the tickets to one problem ticket, and then solve the problem ticket to solve all the incident tickets
- Track and manage your Problem and Incident tickets, create the view, report, and trigger notifications to support agents of the problem ticket
- When you solve the problem ticket, the status of all the incident tickets is automatically set to solved
Don't miss the boat. Set agents up for success with effective tools for collaboration, information gathering, and automation.Make every customer interaction count
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Compiling customer issues and tracking them with valuable key metrics is made simple with Zendesk Support. Keep exploring the world of problem tracking software, issue trackers, and bug tracking.