Free trouble ticket software
It's like nightvision goggles for your customer service team
The trouble with trouble ticket software your teams are still flying blind. Without all the details up-front, your help desk agents have to read between the lines, be mind-readers, magicians, psychologists, parents, and have the patience of Job.
Zendesk Support's ticketing systems offer more action and less talk, delivering real-time solutions to solve customer tickets, trouble tickets, and manage customer engagement.
The inside scoop
Help starts now
- Initiate workflow triggered by ticket changes or time-based conditions
- Create and share their own macros in order to quickly respond with a standard response and set of actions to common response
- Respond to customer requests even when away from the office
- Connect your favorite business tools. Bring customer context and information to where it’s needed in Zendesk Support or connect Support information into your business
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