It's like nightvision goggles for your customer service team
The trouble with trouble ticket software your teams are still flying blind. Without all the details up-front, your help desk agents have to read between the lines, be mind-readers, magicians, psychologists, parents, and have the patience of Job.
Zendesk Support's ticketing systems offer more action and less talk, delivering real-time solutions to solve customer tickets, trouble tickets, and manage customer engagement.
The inside scoop
Zendesk Support is so seamless is makes customer service seem like magic. Our free night vision goggles...Just kidding. Using Zendesk Embeddables, companies can reach out and offer support, provide information, or start a conversation. Your teams can reach out before there is a need for a service ticket, automatically route trouble tickets to the correct help desk team, and instantly understand the issue without needing the customer to elaborate.
An example: Your customer went to your website and spent time on the page of the item they just bought. They then read the reviews. Then they spend 55 minutes in the knowledge base and 15 minutes in the online support chat rooms. All before the reach out to you. What if you knew this – like a mind-reader, in real-time? What if you could be proactive?
Help starts now
- Initiate workflow triggered by ticket changes or time-based conditions
- Create and share their own macros in order to quickly respond with a standard response and set of actions to common response
- Respond to customer requests even when away from the office
- Connect your favorite business tools. Bring customer context and information to where it’s needed in Zendesk Support or connect Support information into your business
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There’s a lot more where this came from. Keep exploring the world of free trouble ticket software, global customer support, and agent efficiency.