Best ticketing system
Sounds like the ticket!
In customer service, the best ticketing system or support ticket solution takes incoming customer requests for support and automatically generates a customer service ticket. A ticketing system allows customers to contact a company via their preferred channel but also ensures support agents are set up for success with a consistent view of the customers. This includes contextual data and previous support requests—all within software that tracks all of this relevant data over time, allowing support teams to learn and improve the support they provide. That's where Zendesk Support comes in.
The inside scoop
Reaping the benefits
- All customer data kept in the ticketing system is searchable, including tickets, knowledge base articles, forum posts and more
- You are provided with a full audit trail so you can track every conversation from origin to resolution, even if it spanned multiple channels and agents
- And as an issue tracking system, it’s possible for your support team to learn and grow over time, leading to better self-service options (built with help desk software), more personalized support, and consistent, efficient customer support
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