Basic Ticketing System

Basic ticketing system

Consistent customer service

Customers are the lifeblood of your business. A basic ticketing system improves communication, resolves issues faster, and provides an indication of things that can run smoother. So whether your customer is just 1 of millions or 1 of 1 - help them when they need help. Don't let a single one fall through the cracks. Turn interactions into lasting relationships, keep business smooth, all while becoming more reliable, flexible, and scalable. That's where Zendesk Support comes in.

The inside scoop

Zendesk Support supports you when you need it most. Our basic ticketing system reduces friction with software that’s designed to increase speed and efficiency—and turn your team of agents into experts.

Support is a ticketing system that acts as a shared inbox for all your customers’ questions and concerns. This way, no matter what channel the customer uses to contact the company—email, chat, Twitter, etc.-—the support agent is always provided with a consistent ticket, making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.

Reaping the benefits

Zendesk's family of products also enables you to:
  • Deflect common questions and automate tasks to spend time on the right conversations
  • Measure your team’s performance to discover your strengths—and your weaknesses
  • Be known for better customer service

Next steps

Sign up for a free trial and see for yourself how to streamline customer communications in a single ticket, all within an organized workflow.

Get proactive today

See which Zendesk plan works best for you.