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IT Service Success

IT service management: a simple guide to success
For IT teams supporting internal users, fellow employees are customers, too. It’s true they’re not paying for the service you’re giving them, but their experience with your IT support team has a direct impact on your reputation–just like “real” customers do. Our IT service management success kit is a collection of resources and tools to help you provide great IT service without sacrificing productivity.

ITSM Resources

5 trends impacting the IT help desk

Coping with today’s rapidly changing IT environment requires a great deal of agility. The ability to predict the future doesn’t hurt, either.
See the 5 trends to get ahead of

IT service desk scorecard


Our handy scorecard outlines some of the must-haves for your IT service desk.
Download the scorecard

Case studies

REA Group

How to centralize your IT support
A help desk that’s simple, powerful, and transparent (and no need for ITIL certification).
Read the story

Xerox

“I can quickly sort all open and pending tickets so that nothing ever slips through the cracks. We can easily see all open conversations and monitor how well we’re delivering on our SLAs.”
Read the story
Lucille R., eSolutions Manager, NA Global Delivery Center, – – Xerox Corporation

Ledarna

“We’re seeing enormous productivity benefits. We can solve tickets easier and faster because we have greater visibility on our users and infrastructure.”
Read the story
– Alex Tsarapatsanis, IT Technician, Ledarna

OpenTable

How to get rave reviews for IT support
Keeping employees happy and productive with responsive support through a variety of channels. Read the story
– OpenTable

Zendesk for IT

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We'll walk you through the product family and answer any questions you have about Zendesk.

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