Gartner CRM trends
2016 Gartner Magic Quadrant for the CRM Customer Engagement Centre
Zendesk is now placed in the Leaders quadrant of the 2016 Magic Quadrant for the CRM Customer Engagement Centre, based on its completeness of vision and ability to execute.
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2015 Gartner Magic Quadrant for the CRM Customer Engagement Centre
In the 2015 Magic Quadrant, Gartner moved Zendesk into the Visionary quadrant. We'd like to thank our 25,000 customers for that move, which we believe highlights Zendesk as an innovative alternative to some of the traditional vendors.
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2014 Gartner Magic Quadrant for the CRM Customer Engagement Centre
In this Gartner report, Zendesk was added for the first time. In the category of Niche Players, Zendesk's initial placement near the quadrant's crosshairs suggested Zendesk's potential to move into the same quadrant as much larger competitors within the near term.
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