Make it right
Zendesk Support is a beautifully simple system for tracking, prioritising and solving customer support tickets
We’re all in this together
We put together a six-month complimentary Remote Support Bundle to help your business keep up with changing customer demand due to COVID-19.
Online ticketing system and ticketing software
Be fast and friendly
Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal and efficient–which means more productive agents and satisfied customers.
Lead customers to happiness
Give customers what they want – quick and easy resolutions to their issues. Zendesk Support helps you provide personalised support when and where they need it, so customers stay happy.
Support your support
Productive agents are happy agents. Give them all the support tools and information they need to best serve your customers.
Grow without growing pains
Zendesk Support lets you customise your support and configure any workflow. Our software is powerful enough to handle the most complex business, yet flexible enough to scale with you as you grow.
Make it easy to manage customer interactions
Zendesk Support is intuitive, and it’s built with support agents in mind. Everything they need lives in a single, dynamic help desk interface, so it’s easy to be productive and manage customer interactions.
We wanted a solution that integrated all channels and that gave us the flexibility to implement in the way that we needed.Orlando Gadea Ros, Business Innovation Manager at Stanley Black & Decker Read the story
Right place, right time
Bring in customer interactions from anywhere. With features like web widgets, predefined ticket responses and customer search history, give them faster support on their preferred channels at the moment they need it.
Customise and personalise
Zendesk Support is designed to be flexible. It works right out of the box, or it can be configured to your preferences. Customize a workflow or use apps and integrations–any way you use it, Zendesk Support has the flexibility to fit your support needs.
Be smart about your support
Zendesk Support arms you with insights so you can measure and improve your customer service. Learn what your customers think through customer satisfaction ratings, and get analytics on how you’re doing through performance reports and dashboards.
The Zendesk Family
Zendesk Support gives you everything you need to manage your customer interactions in one place. But there’s more to the story. Take a look at what else you can do with the Zendesk family of products.
Our commitment to privacy
At Zendesk, we are committed to meeting the highest standards of information security, data privacy and transparency.
We have closely analysed the requirements of the GDPR, and worked to develop functionality to allow customers to comply with the GDPR. We have resources to help you learn more about how to use this functionality to comply with the GDPR.