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Get seamless support with Zendesk and WhatsApp

Use social messaging to make a personal connection with customers, starting with the most popular—WhatsApp Business. Conversations will be more natural, and you can tie them all together in one unified workspace for your support teams by using Zendesk.

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What’s new with WhatsApp and Zendesk Support

Use what you know

Customer conversations on WhatsApp use your existing workflows in Zendesk Support

Respond straight away

Auto-responders let you reply to customers immediately with tailored messages on WhatsApp, so customers are not left waiting if agents are offline or busy with other tasks

Get it together

The dedicated notification panel feature streamlines incoming WhatsApp conversations, so agents can view everything from the Support dashboard

WhatsApp in Zendesk Support

Here’s the deal

WhatsApp is available as an add-on to the Professional and Enterprise plans for Zendesk Support and The Suite for £4.75 per agent, per month.*

*Seat purchases must match existing seat count for Zendesk Support.
Price does not include WhatsApp phone number. WhatsApp phone numbers cost $70/phone number/month.
Available on certain service plans.

Illustration: Hand holding phone Illustration: Hand holding phone
Enter your info to get started with the WhatsApp integration process
Please enter your forename
Please enter your surname
Please enter a valid email address
Please enter a valid phone number
Please select your country

Almost complete. Just tell us about the company you keep.

Please enter your company name
Please select number of employees
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Thanks for submitting your info.

A representative will contact you shortly. Please keep the following pieces of information handy—you’ll need them later.

For reference, here’s how to find them:

Facebook Business Manager ID

WhatsApp will not activate your account without this information. This number can be found in the “Business Info” section of your Facebook Business Manager Dashboard.

How to: Facebook Business Manager ID

Open your Facebook Business Manager

Desired WhatsApp Number

Please provide the number you wish to activate for your official WhatsApp Business Page. This can be any number, provided it is not already in use on WhatsApp.

Please note: you must be able to receive a PIN code via SMS or Voice on this number in order to complete activation.

How to: Desired WhatsApp number
Display name

This is the name displayed when your message appears in your customers’ apps. It cannot be changed or edited later.

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By submitting this information, you consent to Zendesk sharing it with WhatsApp Inc. to evaluate your eligibility for the WhatsApp-Zendesk integration.