Team management
8 behaviours of a cohesive team
A cohesive team is at the core of any successful business. A cohesive team can be…
Latest stories
Guides and ebooks
15 min read
Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an on-site team. Complete trust and…
Whitepaper
1 min read
Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Article
4 min read
Mastering change management
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company
Article
1 min read
Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter—has created an expectation among consumers that service be seamless and omnichannel
Guides and ebooks
5 min read
Customer service structure: how to build an effective support team
What does a successful customer support team look and feel like? How can companies deliver good…
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.