Skip to main content

Team management


8 behaviours of a cohesive team

A cohesive team is at the core of any successful business. A cohesive team can be…

Latest stories

Guides and ebooks
15 min read

Building and managing a virtual support team

Virtual teams present different challenges and opportunities from those of an on-site team. Complete trust and…

Whitepaper
1 min read

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Article
4 min read

Mastering change management

See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company

Article
1 min read

Employee experience: How consumer expectations are shaping the workplace

The ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter—has created an expectation among consumers that service be seamless and omnichannel

Guides and ebooks
5 min read

Customer service structure: how to build an effective support team

What does a successful customer support team look and feel like? How can companies deliver good…

Article
1 min read

Team up on self-service with Team Publishing

The key to a great self-service experience for your customers is having great content.

Article
1 min read

Three things to keep in mind when recruiting customer service agents

Finding the right customer service agents is a difficult task.

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.