Real-time communication channels like chat create fast and effective ways to offer customers help through your business’ website or mobile-apps, without any interruption. At Zendesk, our customers that pair Chat and Support have often noted that they benefit from increased sales, reduced support costs and increased CSAT.
Join our webinar featuring Polomi Batra, Chat Product Marketing Manager, and Ro Weissberg, Operations Manager at MeUndies, as they discuss:
- The advantages of pairing a real-time channel like chat with ticketing
- A demo of how Chat and Support work together within Zendesk
- How MeUndies uses Support and Chat to provide exceptional customer experiences that have resulted in a 98% CSAT while resolving 7,600+ inquiries a month